TCPA Consent Form
Due to the Telephone Consumer Protection Act (TCPA) that was passed by Congress, all financial institutions are required to obtain consent before contacting a member on their mobile phone. To ensure that you don’t miss any important communications, including possible fraud or suspicious activity on your account, we are requesting your permission to contact you on your mobile phone. (Click to read more.)
You may choose to grant permission to contact you by a phone call and text message, or phone call only (no texts). You also may choose to opt-out of contacts to your cell phone. If you are a debit card holder and choose to opt out of mobile contact, an immediate block may be placed on your debit card is the event of suspected fraud or suspicious activity. You will be required to contact the credit union directly to verify suspicious activity and re-activate your card.
By stating your consent preferences on this form, the credit union and related affiliates have your permission to contact you on any mobile number on file.
Some examples of reasons we may contact you include: suspected fraud or suspicious activity, data security breaches, suspected identity theft, communications about existing accounts and loans, money transfers, notification of late payments, and/or collection efforts.
METRO Federal Credit Union DOES NOT engage in telemarketing.
Please note that contacts may be made as a direct dial call or through the use of text messages, pre-recorded or artificial voice messages, and/or the use of an “automated telephone dialing system: or “autodialer”.
NOTE: If you are a debit card holder and choose to opt out of mobile contact, an immediate block may be placed on your debit card is the event of suspected fraud or suspicious activity. You will be required to contact the credit union directly to verify suspicious activity and re-activate your card.
By signing this form, you represent that you are the wireless subscriber or customary user with respect to the wireless number(s) provided and that you have the authority to provide consent.
You may withdraw the consent to be contacted on your wireless telephone number(s) or opt-out at any time by written notice to METRO Federal Credit Union, 2440 E Rand Road, Arlington Heights, IL 60004, or through secured email.
Your information will be submitted through a secure server directly and only to METRO Federal Credit Union.