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Samsung Pay is Here! Add your METRO Credit Card Today

Samsung Pay details

 

SAMSUNG PAY IS HERE!

We’re excited to announce METRO Federal Credit Union has partnered with Samsung Pay, the latest in mobile payment options. This service is available to members with METRO’s Visa® credit card.

Samsung Pay works at 90 percent of payment terminals by using magnetic secure transmission (MST) and near-field communication (NFC) to transmit payment information.

To protect your information, Samsung Pay uses tokenization and fingerprint authorization. Tokenization generates a unique sequence of numbers (instead of transmitting your account information) every time you make a purchase. The “token” is encrypted and eliminates the need for merchants to store your card data on their networks.

The service is free for our METRO Federal credit cardholders.

Eligible devices include the Samsung Galaxy S6®, Samsung Galaxy S6 edge®, Samsung Galaxy S6 edge+® and Samsung Galaxy Note® 5. Members can set up their METRO Federal Visa credit card and start using Samsung Pay at authorized merchants.

Samsung Pay
Step 1: Download and open Samsung Pay

Step 2: Sign into Samsung Pay

Step 3: Assign fingerprint verification and set up PIN

Step 4: Scan your METRO Credit card into the mobile wallet. After you have scanned your card(s), you will need to manually enter the rest of the card information

Step 5: Start enjoying your new secure payment! Use Samsung Pay anywhere you see the Paywave® Samsung Pay Wave Symbolsymbol  by holding your device over the contactless payment terminal. If the terminal does not support Pay Wave® simply hold your device over where you would normally swipe your card.

Samsung Pay Support

If you’re more visual, watch this quick video to see how easy it is to begin using Samsung Pay.

Watch Samsung Pay Tutorials on You TubeSamsung Pay Video: 
at the Checkout

FREQUENTLY ASKED QUESTIONS

What is Samsung Pay?
Samsung Pay* is a safe and simple way to make mobile payments with select Samsung Galaxy devices, and it works at almost any retailer where you can swipe or tap your card.

How does Samsung Pay work?
Samsung Pay uses proprietary technology that works with both Magnetic Secure Transmission (MST) and Near-Field Communication (NFC) to make contactless mobile payments. MST and NFC enable you to make secure transactions at virtually every card reader where you can swipe or tap your card.

Where can I use Samsung Pay?
Samsung Pay works almost anywhere you can swipe or tap your card. From the grocery store to the coffee shop to your favorite clothing stores, Samsung Pay is the only mobile payment service that works at the majority of U.S. retail locations. In situations where you have to dip your card or in places where you don’t swipe your card yourself (e.g., sit-down restaurants, hotels, auto shops), it’s better to use your actual card. Samsung Pay doesn’t currently work at gas station pumps with dip readers, but it will work at most gas station cashier card readers.

Which devices will support Samsung Pay?
Samsung Pay® is supported on the Galaxy S6®, S6 edge®, S6 edge+® and Note 5®. Please visit www.samsung.com/pay for a full list of compatible devices.

Which cards can I add to Samsung Pay?
You can use your METRO Federal Credit Unions Visa credit card with Samsung Pay.
In which countries will Samsung Pay be available, and when will Samsung Pay launch?
Samsung Pay is launching initially in the United States. Samsung is working to expand into additional countries.

How do I get Samsung Pay?
For Galaxy S6, S6 edge, S6 edge+ and Note 5, Samsung Pay will be automatically installed through a software update. Going forward, compatible devices in supported countries will have Samsung Pay pre-loaded when purchased.

Will I receive a receipt after making a purchase with Samsung Pay?
When paying with Samsung Pay, you’ll receive and sign a receipt for your purchases, just as you would with a physical card. You won’t receive a separate physical or digital receipt from Samsung Pay.

How do I return a purchase if I used Samsung Pay to make the payment?
Returns made through Samsung Pay are handled the same way as with your physical card–according to the store’s policies. If you return an item paid for through Samsung Pay, the store may require you to hover your device over either the card reader or the NFC reader to complete the return.

How can I add my card?
Cards can be easily added to Samsung Pay by using your device’s camera to scan in your card’s information or by manually inputting the card information yourself.

How long will it take for my card to activate after adding it to Samsung Pay?
The average amount of time it takes before your card is fully active for use after being added and verified will vary slightly between issuers, but shouldn’t take more than a few minutes. If you encounter any issues, please contact your card issuer for assistance. Don’t try to enter the same card multiple times.
Where can I get more information on Samsung Pay?
More information is available at  samsung.com/pay.

 More information on APPLE PAYMore information about Apple Pay

 

NEW Business Hours!

Metro's new business hours. click here for details. office desk image

We are pleased to announce new hours at the credit union to better serve the needs of our members!

METRO’s location at 2440 E Rand Road, Arlington Heights, IL 60004 will now have the following NEW hours of operation:

DayDRIVE – THRULOBBY
MONDAY7:00AM – 6:00PM8:00AM – 5:00PM
TUESDAY7:00AM – 6:00PM8:00AM – 5:00PM
WEDNESDAY9:00AM – 5:00PM9:00AM – 5:00PM
THURSDAY7:00AM – 6:00PM8:00AM – 5:00PM
FRIDAY7:00AM – 6:00PM8:00AM – 5:00PM
SATURDAY7:00AM – 1:00PM8:00AM – 1:00PM
SUNDAYCLOSEDCLOSED

Additional drive-thru hours have been added for even better convenience. We look forward to being of greater service with these new, expanded hours! If you have any questions about our new hours, please contact a Member Service Representative at 847-670-0456. Or visit our Hours & Location page for additional location information about the credit union.

METRO now offers Apple Pay with your Visa Credit Card!

Apple Pay Details


Make secure purchases in stores, in apps, and now on the web with your METRO VISA and Apple Pay!

Add your card. Pay for your purchase. Manage and review your card activity. All from your phone!

Pay with a single Touch!

Use your iPhone or Apple Watch in stores to instantly pay for your purchase at participating stores. Just hold your phone near the reader with your finger on Touch ID. It’s that fast. See a complete list of Apple Pay merchants.

An easier way to pay within apps.

Make secure purchases in all kinds of apps using Apple Pay. Checking out is as quick as placing your finger on Touch ID.

Privacy and security with every payment.

When you make a purchase, Apple Pay uses a device-specific number and unique transaction code. This way your card number is never stored on your device or Apple’s servers…. and never shared by Apple with any merchant. Apple Pay also keeps your transaction information private. Your most recent purchases are kept in Wallet for your convenience.

Apple Pay and ScoreCard Rewards

Apple Pay works with your METRO VISA Classic or Platinum Card. Add your METRO VISA to Wallet and you’ll continue to get all the rewards, perks, and security of your credit card! For every dollar you spend, you will continue to earn 1 ScoreCard Bonus Point! Redeem points for merchandise after as little as 2,500 points.

Enrollment is simple and easy.

To enroll your METRO Visa Credit Card in Apple Pay,

  1. Click on the Settings icon on your device.
  2. Open “Passbook & Apple Pay.”
  3. Click on “Add Credit or Debit Card” on the Passbook & Apple Pay screen.
  4. Add your card to Apple Pay, follow on screen instructions.

Apple Pay is compatible with these devices:

iPhone

  • iPhone 7, iPhone 7 Plus
  • iPhone 6, 6s, iPhone 6, 6s Plus
  • iPhone SE

iPad

  • iPad Pro 9.7, 12.9 inch
  • iPad Air 2
  • iPad mini 3,4

Apple Watch

  • Apple Watch Series 1,2

Apple Pay Terms & Conditions

 

More Information on Samsung PayMore information on Samsung Pay

More information on Samsung Pay

 

Want more information? View these helpful links:

 

Don’t have a METRO VISA?

Compare our VISA cards

 

Get Instant Balance on Your Mobile App!

Check your balance instantly with touch banking. click here to learn more! Women holding cell phones.

With Instant Balance, you can view account balances from the login screen without a password. So no waiting!

It’s easy to set up right from your Mobile App:

Just tap the new gray Instant Balance button in the top right corner of the login screen to begin the setup process

Instant Balance screen capture showing position of buttonThe Instant Balance feature lets you view
up to six accounts from the login screen –
no password necessary!

Screen captures showing instant balance account samples

Detailed Instant Balance Set-Up Instructions

Download or update to the latest version of our Mobile App to get started.

Download the Touch Banking App on the App Store

Download the Touch banking App on Google Play

Sign-up Today for Mobile Check Deposit

we know you're busy. why not save a trip to the branch? go mobile! mobile phone with mobile check deposit displayed on screen.

Close-up of smiling businesswoman using smartphone.

MOBILE CHECK DEPOSIT

Mobile Check Deposit

With METRO’s new App, you now have the convenience of depositing checks using your smartphone!
No ATM, no extra trip. Mobile check deposit is free and available for members with a checking or money market account.

It’s Easy! Just fill out the Mobile Check Deposit Application, submit it to a friendly METRO Service Representative, and you’ll be up and running in no time!

Mobile Deposit Guidelines

Deposit Limits:

There is a $3,000 maximum limit per individual check and a $5,000 total daily deposit limit.

Endorsement:

Endorse each check and add “MOBILE DEPOSIT TO METRO” below your signature.

Availability:

For deposits made before 3:30PM (on Monday thru Friday), your deposit will post to your account by 6:00PM the same day. Deposits made after 3:30PM will post to your account the following business day after 6:00PM.

Please contact a Member Service Representative at 847.670.0456 if you need additional assistance.

ScoreCard Rewards is for You!

Earn Rewards Points With Your Visa Credit Card!

Did you know that each time you use your METRO Visa Credit Card for purchases you earn ScoreCard Rewards Points? Every card is automatically enrolled in the program, so you don’t have to wait to start earning points!

Reward yourself for your purchases with ScoreCard Rewards. ScoreCard Rewards offer a great selection of brand-name merchandise and travel options. To find out what awards are available, visit the Travel and Merchandise sections of the ScoreCard Rewards website.
SCORE CARD REWARDS WEBSITE

Earning Points:

Use any METRO Visa Credit Card to earn 1 point for every $1 of your purchases online, over the phone, or at the checkout counter. Redeem your points for a variety of great rewards, including hotel reservations, car rentals and brand-name merchandise.

Get Started today!

.Login to. SCORE CARD REWARDS WEBSITE

SCORECARD REWARDS has TONS of items for you to redeem.

Choose from a selection of thousands of merchandise items, pick from a collection of travel options, earn extra points, download music, and enter prize raffles!

Browse the latest products, discounts and merchandise HERE!

Reward Yourself Today!

 

Questions or comments about the ScoreCard Rewards program? Here’s how to reach us:

Telephone:

General assistance and inquiries:
Call 1-800-854-0790
24 hour support; closed major holidays

Travel reservations or inquiries:

Call 1-855-483-5005 or from outside the US call 1-501-407-5910
8:00 a.m. – 12:00 a.m. (EST) 7 Days a Week

Mail: Send inquiries to:
Award Headquarters
P.O. Box 31504
Tampa, FL 33631-3504

 

Find a Surcharge-FREE ATM

Find a surcharge free atm information
SURCHARGE-FREE ATM’s

METRO partners with the CO-OP ATM network to offer our members access to surcharge-free ATMs throughout Illinois and across the country. If an ATM has a Co-Op logo displayed on it, you can access your METRO account surcharge-free.

Find a Surcharge-FREE ATM near you!

 

Link to Co Op website ATM Locator

Co-Op

Co-Op ATM Locator
Surcharge-Free Access to Your Money, Almost Anywhere. Co-Op’s nearly 30,000 ATMS and 5,000+ shared branches means you have more direct, surcharge-free access to your money than most traditional bank customers do

 

 

ATM FEE DISCLOSURE:

METRO Regular Checking – ATM Transaction fee is $1.00. Free at METRO’s ATM.

METRO Premier Checking – ATM Transaction fee is $1.00 – 4 free ATM withdrawals per month and 2 free ATM inquiries per month.

METRO’s Checking accounts.

Download METRO’s Mobile App!

Metro's branded mobile app. Download today.

 

METRO’s Branded Mobile App is Here.

 

Mobile banking just got better at METRO!

Convenient access on-the-go using your cell phone! If you are a current Online Banking user, there are simple steps you can follow to take advantage of METRO’s Mobile Banking options, specifically our Branded Mobile App.

View your balances and history, transfer between your accounts, pay bills, deposit checks, send money via ZELLE, and much more!

Download the app from one of the app stores:

Download Touch Banking on the App Store Download Touch Banking on Google Play

 

Mobile App Access

Stay connected on the go with METRO’s Mobile App. It’s free for any member with a checking or money market account.


Download and sign in…. it’s that easy!

  1. Download and use the METRO App – found on either the iPhone App Store or Google Play store above.
  2. Open the app and enter your login using your Virtual Branch Online Banking Logon ID and Security Code.

    NOTE: You must be enrolled in online banking FIRST to use the mobile app.  If you are not enrolled, CLICK HERE to get started!

 

If you haven’t logged in to our previous TouchBanking App recently, you’ll be prompted to upgrade to the “new version” when you relaunch your TouchBanking mobile app.

 

* Click on the “Update Now” button to be directed to your App Store.

* Download the METRO Branded App and sign in using your existing Logon ID and Security Code.  (You will NOT need a mobile app code.)

* Once signed in to the updated app, you can delete the TouchBanking application.

 

 

 

What’s You’ll See:

Modern Look & Login ScreenSimple NavigationOverall Improved Look & Feel

 

Online Bill Pay Users:

If you are a Bill Pay User, you will have access to view and pay your bills and enroll in Zelle person-to-person payments within the app.

 

 

Add Mobile Check Deposit!

With METRO’s Mobile App, you have the convenience of depositing checks using your smartphone!  No ATM, no extra trip. Mobile check deposit is free and available for members with a checking or money market account.

It’s Easy! Just sign the Remote Deposit Application, and submit it to a friendly METRO Service Representative.

More Information

 

 

More Mobile Banking Options at METRO:

Mobile Browser

Provides access to our Online Banking site through a mobile web browser that is designed to fit the format of your cell phone screen. This option may be favored by customers who have a Smart Phone but do not utilize Apps. Users can bookmark the website for convenient access. To activate this feature, login to your Virtual Branch Online Banking, click on the Options tab, scroll down to the Mobile Banking Profile, click Manage Device(s) and follow the instructions to activate the Mobile Browser.

Text Banking

Receive real-time balances by texting ‘BAL’ and transaction history by texting ‘HIST’ to the designated number – 71806. A text response will be sent back to you with the requested information. No login information required! To activate this feature login to your Virtual Branch Online Banking, click on the Self Service tab, scroll down to the Mobile Banking Profile, click Manage Device(s) and follow the instructions to activate Text Banking.

 

 

Have additional questions? 

Contact a Member Services Representative at 847-670-0456, ext 1, or contact us online.

 

 

Stay Informed. Stay Secured.

Read Complete Stay informed article

FALCON FRAUD PROTECTION

FraudMETRO Federal Credit Union is always working behind the scenes to ensure that your financial information is protected. With our Falcon Fraud Protection System, your debit and/or credit card transactions are analyzed as they occur. If suspicious activity or “out of habit” purchases take place, you will receive a phone call to confirm if the transaction is fraud or a legitimate purchase.

You may contact Falcon directly at 866-334-1048, but remember, we will never ask for your account number or PIN. If you receive a message with a different phone number, it is not a legitimate message and you should call the credit union immediately. If Falcon doesn’t hear back from you within 48 hours of calling, your card will be blocked from all use as a precautionary measure.

The Falcon Fraud Protection System is just one more way METRO Federal Credit Union helps you fight against fraud and save you the hassle of identity theft!

 

WHAT IS A COMPROMISED CARD?

Receiving a letter that your debit or credit card has been “compromised” can be unnerving, to say the least. Unfortunately, this type of fraud is on the rise.

Still, a compromised card letter does not mean any fraudulent activity occurred on your account. By notifying you, METRO Federal Credit Union is taking every precaution to ensure your account data is handled with the highest level of safety and security.

By definition
A compromised card means that information (e.g.,card number, name) may have been obtained by an unauthorized source. METRO Federal Credit Union’s system was not compromised. In most cases, the breach occurs at a location that accepts or processes card transactions (e.g. merchant terminals, transaction processors, or phishing).

Some considerations
If METRO Federal Credit Union receives a report that your card information is compromised, we will take every step to ensure the security of your card. In some cases, we will reissue your card with a different number.

Here are some additional considerations:

• METRO is not given any details on when or where the compromise occurred.
• Not all cards on an account may be impacted, as each member has a unique card number
• In order to ensure you are not inconvenienced, the old card remains active for two weeks
• Once activated, you can use your card immediately for signature (press Credit) transactions
• Your PIN will arrive within 10 days; or, you may visit a branch to select your own PIN
• If you have automatic debits set up for that particular card number, you will need to contact the payees and provide the new card number and expiration date
• If METRO ever suspects fraudulent activity on your account, our Fraud Prevention Services department will contact you to analyze any unusual activity.

METRO strives to offer you safe and secure financial service solutions. In particular, we monitor account activity, identify trends, work to reduce or restrict activity and reissue cards, when needed.

As a reminder, if you ever suspect fraudulent activity on your account, please call us at (847) 670-0456.

 

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