form & resources Fraud Notifications

SecurLOCK & Falcon Fraud Alerts

METRO Federal Credit Union is always working behind the scenes to ensure that your financial information is protected. With our SecurLOCK & Falcon Fraud Alert Protection Systems, your debit and credit card transactions are analyzed as they occur. If suspicious activity or “out of habit” purchases take place, you will receive a phone call or text message to confirm if the transaction is fraudulent or a legitimate purchase.

Remember, we will never ask for your account number or PIN. If you receive a message asking you for one of these, it is not legitimate and you should block the number.  If SecurLOCK or Falcon doesn’t hear back from you within 48 hours of calling, your card will be blocked from all use as a precautionary measure.  If the fraud score on a questionable transaction is high enough, your card might become temporarily blocked to prevent additional fraudulent charges from occurring.  

The SecurLOCK & Falcon Fraud Alert Protection System is just one more way METRO Federal Credit Union helps you fight against fraud and saves you the hassle of identity theft!

WHAT IS A COMPROMIZED CARD?

Receiving a letter that your debit or credit card has been “compromised” can be unnerving, to say the least. Unfortunately, this type of fraud is on the rise.

Still, a compromised card letter does not mean any fraudulent activity occurred on your account.  By notifying you, METRO Federal Credit Union is taking every precaution to ensure your account data is handled with the highest level of safety and security.

By definition

A compromised card means that information (e.g.,card number, name) may have been obtained by an unauthorized source. METRO Federal Credit Union’s system was not compromised. In most cases, the breach occurs at a location that accepts or processes card transactions (e.g. merchant terminals, transaction processors, or phishing).

Some considerations

If METRO Federal Credit Union receives a report that your card information is compromised, we will take every step to ensure the security of your card.  In some cases, we will reissue your card with a different number.

Here are some additional considerations:

• METRO is not given any details on when or where the compromise occurred.
• Not all cards on an account may be impacted, as each member has a unique card number
• To ensure you are not inconvenienced, the old card remains active for two weeks
• Once activated, you can use your new card immediately
• During the activation process, you will be prompted to select a PIN
• If you have automatic debits set up for that particular card number, you will need to contact the payees and provide the new card number and expiration date
• If METRO ever suspects fraudulent activity on your account, our Fraud Prevention Services department will contact you to analyze any unusual activity.

METRO strives to offer you safe and secure financial service solutions. In particular, we monitor account activity, identify trends, work to reduce or restrict activity and reissue cards, when needed.

As a reminder, if you ever suspect fraudulent activity on your account, please call us at (847) 670-0456.